The World Forum - May 26th, 2024

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Ontario woman forced to pay $3,458 hotel quarantine bill for one-night stay after returning to Canada from father's funeral


An Ontario woman who went overseas to attend her father's funeral says she feels gouged by the government's "ill-conceived" hotel quarantine plan that cost her $3,458 for a one-night stay.

Cristina Teixeira, who has been a senior business analyst for the Ontario government for the past 32 years, says it has been a nightmare to return to Canada.

Teixeira arrived back in Canada, along with her brother and daughter, on Feb. 27 after spending about a week in Portugal.

She said it was impossible to get any answers about the hotel quarantine program while overseas and wasn't able to book a room until she landed in Toronto.

Teixeira asked officials in Toronto if her family could be exempt from the hotel program for compassionate reasons but her request was denied. She said she was told to call the nearby Crowne Plaza Hotel to book a room.

"We told the Crowne Plaza the situation and that we needed to book a hotel," Teixeira said. "The guy said the rate would be $369 per night and you have to book a minimum of three nights."

Teixeria said they booked a room with two queen beds and waited more than a hour for a shuttle to arrive. When it didn't arrive, they were eventually told to take a taxi to the hotel.

"When we got there to check-in all of a sudden our price went up from $369 per night to $769 per night plus tax," she said. "They knew there were three off us. They didn’t give us the right information."